Hardware/System Requirements

What hardware requirements does Gentu have?

There are minimal operating system (OS) requirements when it comes to using Gentu, mostly related to the capacity of the OS to support browsers which can run Gentu.

For security reasons, we recommend that you use a recent, modern OS (such as Windows 10, or macOS 10.13 "High Sierra" and above), and that you regularly update your OS and your browser version.

The older your OS is, the less likely that it will be able to run the most recent, up-to-date versions of Safari or Chrome (the recommended browsers for using Gentu). 

The following operating systems are not recommended:

• Mac OS X 10.6 – “Snow Leopard” or earlier
• Mac OS X 10.7 – “Lion”
• Mac OS X 10.8 – “Mountain Lion”
• Windows XP*
• Windows Vista

*Windows XP has known security flaws and is no longer supported by Microsoft.

Beyond the above; Gentu does not have any specific hardware requirements. However, as in general, you will find that the older your hardware setup is, the more likely that Gentu will be slow to load or will have odd display issues.

Which web browser/s can I use with Gentu?

Gentu is officially supported to work on Google Chrome and Safari.  Specifically we support the most recent major version release of these browsers.   If issues are identified within Gentu whilst running on an older version of these browsers then you would need to upgrade your browser as we won't be able to rectify problems caused by old browsers.

Internet Explorer is not supported, as there are some known issues when using Gentu from Internet Explorer (such as the inability to print invoices). 

Change your default browser

You may wish to consider changing your computer's default browser to Chrome or Safari for the optimal Gentu experience and to prevent issues with future password resets.

Browsers other than Chrome and Safari are not supported (e.g. Internet Explorer) or are only partially supported (e.g. Firefox).

Mac:

1. Open System Preferences.
2. Select General.
3. Find the Default web browser heading.
4. Select Safari or Chrome from the list.
   
5. Close the window to save the changes.

For more information please refer to the Apple Support website.

Windows

1. Open the Start menu.
2. Type in Default apps.
3. Select the Default apps search result.
4. Find the Web browser heading.
5. Click on the currently selected browser.
6. Choose the new default (Chrome).
7. Close the window to save the changes.

For more information please refer to the Windows support website.